hello there! thanks for stopping by! Take a sneak peak and use code PRESALE20 for 20% off until our June 1st launch date!

Frequently Asked Questions

Frequently Asked Questions

 

Where do you ship?

We ship worldwide!

 

How long does shipping take?

Estimated shipping times vary between two to four weeks depending on your location and distance from our fulfillment center. We ship worldwide at a flat rate of $6.15. Need it sooner? Expedited shipping is available for an additional fee.

 

Can I track my order?

Yes! You'll receive tracking information via email after payment has been successfully processed and an order has been created.

 

Can I cancel or modify my order?

If you would like to cancel or modify an order, please contact us immediately at hello@emandbee.com. Orders are processed within 72 hours of being placed. It is only possible to modify or cancel orders before they have been processed. There is no guarantee that we can cancel or modify your order after it has been placed, but we will try our absolute best.

 

Can I return my order?

Yes! We want you to be 100% satisfied with your purchase. We gladly accept returns up to two weeks after receiving the order. Please refer to our refund policy for more details.

 

I haven’t received my order :(

Oh no! If your order has not arrived within 60 days, it is simply unacceptable. We apologize for the inconvenience. We are grateful for your business and patience. Please contact us at hello@emandbee.com so that we can investigate the issue and/or issue a refund!

 

I am missing items :(

Fret not! All of your ordered items may not come within the same package. Items may be shipped separately at no additional cost.

 

What are your washing recommendations?

Most of our clothing can be machine washed in a light cold cycle with mild detergent and tumble dried on low heat. We find clothing washes best when turned inside out. Delicate and knitted material should be hand washed and hung to dry.